Terms & Conditions

Your order (“Order”) constitutes an offer to us to buy the goods you select via your order on the web sites. All orders are subject to availability and acceptance by us. We will send you an email acknowledging receipt of your order. Please note that this does not constitute acceptance by us. The contract for purchase of the goods is agreed and accepted by us only when we send you an email dispatch confirmation.

All major Credit/Debit Cards and BACS Transfer are all acceptable methods of payment. Our Terms are payment in full upon purchase. All goods remain the property of the Company until paid for in full. We accept payment with PayPal or you may pay for goods using a direct bank transfer, however goods will not be dispatched until payment has been received.  Contact us via email to arrange for processing direct bank transfer payment.

You will be charged as soon as the order is confirmed. We will process payment for all the goods including any back ordered goods. Any back ordered goods will be shipped when they are in stock. You may cancel your order of back ordered goods before the point of shipment by contacting info@swagandwag.co.uk

For any problems involving your order, contact us at info@swagandwag.co.uk and we will endevour to resolve the issue.

Returns

If for any reason you are unhappy with Your Goods (other than customised, special order, sale, reduced price or Goods during a promotional period), in addition to your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000, we offer you the right to cancel your order and return the goods to us for a full refund (excluding delivery charges, if any) provided that:

(a) The Goods are received back at Swag & Wag Ltd, Gravestones Farm House, Georges Lane, Northwich, CW9 6LS United Kingdom within 30 days. These 30 days commence the date that we send an email to you confirming the Goods have been dispatched.

(b) You return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession. Please include where possible the original packaging, labeling and a copy of your original invoice.

(c) If you decide to return the goods, the cost of return is your responsibility and Swag & Wag will not refund you the cost of return postage.

(d) The Goods are not sale or reduced price Goods. This 30 day return offer does not apply to sale or reduced price Goods.

(e) Your right of return and cancellation set forth above is without prejudice to your local statutory right of cancellation.

(f) All refunds under the 30 day return offer will be made within 30 days of our receipt of the returned goods.

(g) If a bundled or promotional item is returned affecting the validity of the offer, your refund or exchange will be adjusted to reflect the fact that the promotional price is no longer valid.

We are Swag & Wag Ltd trading as a company registered in the United Kingdom under registration number 09238071. Our registered address is 16 Shoreditch Close, Stockport, Cheshire, United Kingdom

If you have any questions, complaints or comments about this website then you may contact us as follows:

Email Address – info@swagandwag.co.uk

Telephone Number – +44 (0)7766 418 590

By post – Swag & Wag Ltd, 16 Shoreditch Close, Heaton Moor, Stockport, SK4 4RW, United Kingdom

By using these web sites, you accept that communication with us will mainly be electronic. We will contact you by email or provide you with information by posting notices on these web sites. For contractual purposes, you consent to receive communications from us electronically (to the most recent email address you have provided to us) and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

You have the option to open an account via the Web Sites to place orders. On registration of an on-line account, you will select a Password and User Name that you can use to access your on-line account. You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the web site and will not be liable where your password or user name is used by someone else (unless such use is due to our negligence).

You agree to notify us immediately of any unauthorised use of your password or user name of which you become aware.

If you are under 18 years old you are not authorised to make a transaction or register an account with Swag & Wag on the web sites.  By placing an order through the web sites, you confirm that you are legally capable of entering into binding contracts and you are at least 18 years old. If you are not legally capable of entering into contracts, we are legally entitled to cancel the order with you and will not be obliged to supply the goods.

COLLECTION OF YOUR DATA

We collect your data when you create an on-line account, you place an order, you make a complaint or enquiry or provide other feedback to us, you place a comment on the site, you submit an entry to a competition or prize draw or you disclose your data to us through the site at any other point.

USE OF YOUR DATA

We use your data to process the registration of your on-line account and maintain your on-line account. Process and complete orders you place via the site, process and deal with any complaints or enquiries made by you. Monitor, develop and improve the site and your experience. Make comments available on the site Where consented to by you, to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us. Where consented to by you, to send you information by email/post/telephone about products or services of selected third parties Where you are a prize winner, to publish or otherwise make available a list of prize winners.

To opt-out of receiving any information you can email us at info@swagandwag.co.uk stating your name.

Your request to be removed from our email list may take up to five business days to become effective.  Please note that you may receive emails that were already in process even though we have removed you from our list.  Even if you are removed from our list, please know that if you place an order on our site we will send you an email confirmation. Your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.

Please be aware that when you choose to post a comment review to the site, this and any personal data that you choose to include in it may be made available on the site and therefore be accessible to any visitor to the site. Please therefore think carefully about the content of your comment and only make available what you are happy for others to read.

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than;

– to our employees, agents and sub-contractors to administer your on-line account and orders and other parts of the services

– where you are a prize winner, to publish or otherwise make available a list of prize winners.

– if legally required to do so to the appropriate authorities

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission. 

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.